yeshimalaya.com is committed to protecting your privacy. This Privacy Policy explains our privacy practices for our website, yeshimalaya.com on the World Wide Web (the “Site”), as well as for greywolfadventure.com services that may be accessed through the normal use of our products (the “Services”). You can travel through most of our Site without giving us any information about yourself. But sometimes we do need information to provide services that you request. The following statement explains our information-gathering and dissemination practices. Please read the complete yeshimalaya.com Privacy Policy.

1)General Information
2)Information Collection and Use
3)If You Opt to Receive Communications, How We Will Contact You
4)Site Functionality
5)Security of Your Information
6)Correcting/Updating Personal Information

General Information

yeshimalaya.com may periodically update this Privacy Policy. If so,yeshimalaya.com will post the updated Privacy Policy on this Site. yeshimalaya.com encourages you to review this Privacy Policy from time to time for any changes.

By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY yeshimalaya.com AT THIS SITE.

Please note that the yeshimalaya.comUsers Forum (coming soon) is covered by its own privacy policy, which is available for review at any time.
Information Collection and Use

You may decide whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We do not collect information from individuals under the age of 13. If you are under the age of 13, we ask that you do not submit any personal information through the Site. If we have specific knowledge that an individual under the age of 13 has submitted personally identifiable information to the Site, we will delete such information permanently and without notice.

Except as described below, yeshimalaya.com will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of yeshimalaya.com ; (3) to enforce the yeshimalaya.com Terms of Service; or (4) in the event of a merger, acquisition or sale of all or substantially all TravelServiceProvider’ assets relating to the business in connection with which the information was collected. yeshimalaya.com collects personally identifiable information that can be divided into the following categories:

yeshimalaya.com Product Registration Information: Some yeshimalaya.com products ask you for certain personally identifiable information as part of the installation/registration process (including but not limited to your name, email address, credit card information and connection type and number of computers). Certain of this information is necessary in order to conclude the transaction, and for applicable products, to be eligible to receive technical support. If you provide us with personally identifiable information, and select the “Inform me about important updates and news” option on the purchase confirmation page or in the in the “Registration Information” section located in the “Configuration Panel” of the “Control Panel” in the yeshimalaya.com product, we use this information to send you communications, including informative emails/newsletters about yeshimalaya.com product upgrades, product updates, new products, and services, and to provide you with special offers that may be of interest to you, including paid advertisements from third parties. In the event you no longer wish to receive such information, you may choose to opt out of receiving further communications by complying with the procedures listed in the “Updating/Unsubscribing Your Email Address” section of this Privacy Policy. Except in the case of Partner Products (see below), yeshimalaya.com keeps personally identifiable information collected in the course of installation/registration of yeshimalaya.com products confidential and does not sell, trade, or exchange mailing lists with any organization.

Technical Support: If you request technical support online, we will ask you for information necessary to complete the transaction such as your name, email address and information about your computer hardware, software, and the nature of the problem you are experiencing. In the course of providing support, your data may be transmitted to service providers that are under contract to yeshimalaya.com and have agreed to abide by the provisions of this privacy policy. Such transmissions of your data are encrypted and secure.

Partner Application: If you request participation in the partner program online, we will ask you for information necessary to complete the transaction such as company name, email address, and company profile.
If You Opt to Receive Communications, How We Will Contact You

Email: With your permission, yeshimalaya.com will send you communications, including informative emails/newsletters about product upgrades, product updates, new products, and services. These communications provide you with special offers that may be of interest to you. yeshimalaya.com a third-party program of outbound email technology to send email from our servers and does not collect information about you but does collect requests to unsubscribe.
Site Functionality

Cookies: A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our Site. Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on our Site, you would not have to log in a password more than once, thereby saving time while on our Site. You may still use our Site if you reject the cookie. The only drawback to this is that you will be limited in some areas of our Site. For example, you will not be able to use certain features of our forum or other parts of the Site that offer customized settings.

Log Files: We (yeshimalaya.com and/or our contracted web analytics provider(s)) do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users’ movements. We may periodically share aggregate demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information.

Links: This Site contains links to other sites. Please be aware that we yeshimalaya.comare not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

Newsletter: If you wish to subscribe to our newsletter, we ask for contact information such as name and email address.
Security of Your Information

All information gathered on the Site is stored and maintained in secure facilities. In addition, internal security provides that this information yeshimalaya.com employees, and all external service providers who may process and/or store customer data, are briefed about the company’s privacy and security policies on a regular basis. The Site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Any service providers with whom yeshimalaya.com contracts, and who receive, store, or process personally identifiable customer data, have committed to abide by the provisions of this privacy policy. All transmissions of personally identifiable customer data are encrypted and secure.

If you have any questions about the security at our Site, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that this email address will reject messages with attachments of any kind.
Correcting/Updating Personal Information

You are free to update your information at any time directly through our Site. At your request, yeshimalaya.com will change your information; we may request evidence of your identity before doing so. Inasmuch as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to yeshimalaya.com communications on your behalf. Should you wish to update the email address at which you receive communications from us, please see the next section (“Updating/Unsubscribing Your Email Address”) below.

To change your information, or request that your information be changed, please use one of the following options:

1)Go to and click on “Support” link
2) Send email to us at  Please note that this email address will reject messages with attachments of any kind.

Scope of This Notice

This Privacy Statement describes yeshimalaya’s privacy practices and provides details on the ways in which information collected by yeshimalaya.com is used and disclosed.

Commitment to Privacy

Your privacy is important to us at yeshimalaya.com. This Statement is available on our homepage and at every location where personally-identifiable information may be requested.

Information Collected.

This Privacy Statement applies to all information collected by or submitted to yeshimalaya.com, including personal information. "Personal information" is data that reasonably can be used to identify or describe an individual.
TravelServiceProvider collects personal information when:

• you create a user account to become a user of yeshimalaya.com.
• you make online purchases;
• you begin subscription for extension support or access to our forums;
• you request support for a yeshimalaya.com products or services;
• you participate in surveys and evaluations;
• you participate in promotions, contests or giveaways;
• you submit questions or comments to us.

The types of personal information collected may include (but are not limited to):

• your first and last name;
• your title and your company's name;
• your home, billing, or other physical address (including street name, name of a city or town, state/province);
• your email address;
• your telephone number;
• any information that yeshimalaya.com collects online from you and maintains in association with your account, such as your yeshimalaya.com username or your yeshimalaya.com password,

Using Your Personal Information

yeshimalaya.com uses the personal information you provide to:

• create and maintain your accounts;
• process, fulfill, and follow-up on your orders and requests for service;
• register your products;
• answer your questions;
• register you in programs (per your request);
• send you information;
• send you surveys.

Unless you assent, yeshimalaya.com will never share the personal information you provide to us except as described below.

yeshimalaya.com may disclose your personal information to third parties under any of the following circumstances:

• As may be required to fulfill orders, to conduct billing/credit card processing, to provide service, and for email housing (as a consequence of uses already described in this Privacy Statement).
• As required by law (such as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud). For research activities, including the production of statistical reports (such aggregated information is used to describe our services to current and prospective partners and other third parties, and is not used to contact the subjects of the report).

Your Choices About Receiving email

yeshimalaya.com makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from yeshimalaya.com and/or its partners.

yeshimalaya.com may send you email about your account, about the products you have purchased, to remind you about a webcast for which you have registered or a service you have purchased, or in response to your questions. TravelServiceProvider may also send you email with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them. In addition, with your assent, our business partners may send you such information.

You may let us know whether or not you would like to receive information, special offers, and promotional materials from yeshimalaya.com or our business partners when you create a yeshimalaya.com account, when you register for a service, when you provide us with your personal information, or when we send you email. Please note that if you choose not to accept promotional emails, you may not receive special offers that may be of value to you.

yeshimalaya.com will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional email sent from greywolfadventure.com will contain a provision allowing you the option to decline receiving future promotional email. You may unsubscribe to an email communication by contacting yeshimalaya.com at either of the addresses provided below and requesting that you be unsubscribed from that specific communication:

• Web: Contact form
• Regular mail: yeshimalaya.com

For your protection, yeshimalaya.com may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.

Cookies and Other Browser Information

Our web site automatically captures IP addresses. We use IP addresses to help diagnose problems with our server, to administer our web site, and to help ensure the security of your interaction with the web site. Your IP address is used to help identify you and your shopping cart.

As part of offering and providing customizable and personalized services, yeshimalaya.com uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. All sections where you are prompted to log in or that are customizable require your browser to accept cookies. Find out more about precisely how we use cookies.

If you do not want your personal information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time if you accept them or not. However, you must understand that the use of cookies may be necessary to provide certain products or services, and choosing to reject cookies will reduce the performance and functionality of the site. Your browser documentation includes precise instructions explaining how to define the acceptance of cookies.

Our Commitment to Data Security

yeshimalaya.com staff follow our privacy policy. Our web site uses Secure Socket Layer (SSL) technology, which encrypts your personal information when you send your personal information on our web site. In addition, yeshimalaya.com and its business partners enter into confidentiality agreements which require that care and precautions be taken to prevent loss, misuse, or disclosure of your personal information.

Public Forums

This site often makes, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information. Exercise caution when deciding to disclose your personal information. Although we value individual ideas and encourage free expression, yeshimalaya.com reserves the right to take necessary action to preserve the forum's integrity, such as removing any posting that is vulgar or inappropriate.

How to Access, Modify or Update Your Information

yeshimalaya.com gives you the ability to access, modify or update your information at any time. You may log in and make changes to your login information (change your password), your contact information, your general preferences and your personalization settings. If necessary, you may also contact us and describe the changes you want made to the information you have previously provided.

How to Contact Us

If you have any questions about any of these practices or yeshimalaya’s use of your personal information, please feel free to contact us by web, or by mail at:

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

How to control cookies

You can control and/or delete cookies as you wish – for details, see about cookies . You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

All information given in this website is based on the information available at the time of publication. We reserve the right to change any information before or after your booking the tour due to any events beyond our control. In case if we are aware of any changes sufficiently in advance we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes. Major road works may necessitate route changes in the itineraries, the restaurants may close or change management and all of these may cause us to make changes in the itineraries. Where we may know of these sufficiently in advance, we will notify you, otherwise our Tour Managers or local representative will inform you of the changes on the spot.

We are travel and holiday organizers only. We neither control nor operate any airline, nor do we own or control any shipping agency, coach or coach agency, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select and inspect them and have no control in running of them, we cannot be responsible for mechanical fault or any injury, death, loss or damage, which is caused by the act or fault of the management or employees of any hoteliers, airlines, shipping company, coach owner/ transport operator who are the agency` s independent contractors arising outside our normal selection and inspection process. There is no Contract between the Agency and the client until the Agency has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedures laid down under Payments Terms. If not paid in that time, the agency reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder. And the agency reserves the right to terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the Agency terminates the Contract; the Agency shall refund the initial deposit amount without payment of any interest. To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Agency shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation clyesh made.

It is clear understanding between either parties that any loss arising on account of cancellation of flight / train / bus tickets booked by the Clients; either through the Agency or on his/her own or through a third party; the Agency shall not be liable for such losses or additional expense, or consequential loss suffered by the Clients.
No person other than the Agency, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure. In the event of the Agency exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:

• To continue with the tour or holiday as amended or altered.
• To accept any alternative tour or holiday which the agency may offer.

In either of these above cases the Client shall not be entitled to, or the Agency shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.

HEALTH & SAFETY
The Agency shall in no circumstances what so ever will be liable to the Client or any person for:

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused
• Any act, omission, fault or Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Client or for any person travelling with him howsoever caused
• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused

In this condition the expression “Howsoever caused” includes negligence on the part of any person.

No liability on the part of the Agency arising in any way out of this Contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever. If the Client has any complaint in respect of the services provided by any of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy there of should be handed over to the Tour Manager of the Agency in order to enable the Agency to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty. Any claim or complaint by the Client must be notified to the Agency in writing within 7 days of the end of this holiday tour. No claim notified to this Agency beyond this period will be entertained and the Agency shall incur no liability whatsoever in respect thereof. It is hereby declared that the immunity provided under this Contract shall be available to the Agency` s managers, including Tour managers, employees, servants and agents but not to the Independent Contractors selected by the Agency. Each of this condition shall be sever-able from the other end if any provision be invalid, illegal or unenforceable. The remaining provisions shall nevertheless have full force and effect.

INSURANCE The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs. However, please note that the Client has to deal directly with the insurance providing company in case of settlement of any clyesh what so ever. >(We don’t have any insurance policy scheme hence if the guest required the insurance policy they have to directly deal with insurance Company at their own.)

FORCE MAJORED Acts of god (including exceptional adverse weather conditions), earthquake, fire , war (declared or undeclared), invasion, rebellion, revolt, riot, civil commotion, civil war, nuclear fission, strike, act(s) of omission/commission by any concerned government(s), or government agencies, judicial or quasi judicial authorities, occurrence of any event can force the Company to change or extended. Hence any additional expenditure occurred due to the above reasons the same will be borne by the passengers.

MEALS MENU The menus are pre-set menus provided for breakfast/lunch/dinner on the tour as mentioned under each Tour itinerary as printed in our brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that a tour participant wakes up late and misses the breakfast offered to him and in the event that the tour participant is out on his own and reaches late and misses lunch/ dinner, then no claim can be made for the meal which he has missed and not utilized.

ITINERARY CHANGES For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.

HOTELS We have mentioned the names of the Hotels for each tour, we reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the agency will not be liable for the same.

TRANSPORT / COACH /SITTING We use Deluxe 2 X 2 Luxury Coaches or vehicles such as Tempo Traveller, Tata Winger, Chevrolet Tavera, Mahindra Scorpio, Toyota Quails, Tata Sumo as per the availability of vehicles and actual size of the group. In case of Coach / Mini coach / Tempo Traveller, the seat numbers are allocated on a first come first serve basis, as per the booking date and the same will remain same throughout the tour. Our tour manager / local representative will take reasonable care of your luggage but if you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of theft or robbery of the said items from the coach. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / coach during your stay, shall be payable by the Clients and the Agency will not be liable for the same. The Agency of the vehicles are bound by specific rules like maximum driving hours within a day / during a week, rest period per day / week, etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the Agency can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances. Vehicle will be provided as per group size.

TRANSFER FROM ONE TOUR TO ANOTHER A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tour; thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.

BOOKING & PAYMENT CONDITIONS For booking confirmation, need to pay 50% amount in agency account by Cheque / Cash / Net banking in our agency account. Remaining amount should be paid at the time of check in at hotel.

PREPONE AND POSTPONE For postpone / pre-pone of tour packages are to be communicated in written and need to be inform us at least 7 days prior of tour date. INR 3000/- will be charged extra for prep-one/postpone.

AMENDMENTS / CANCELLATIONS If the Client is willing to amend or cancel his / her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Agency is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non-refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-

• 30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
• 30 days to 15 days prior to departure of the tour 50% of total tour cost.
• 14 days to 07 days prior to departure of the tour 75% of total tour cost.
• 07 days to 01 days prior to departure of the tour 100% of total tour cost.
• There will be no refund for NO SHOWS

Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Agency is liable to recover cancellation charges as indicated in the above-mentioned table.

The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Agency. If the Client has booked any other services such as air / train tickets or any third party product, then the Agency is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.

THINGS TO NOTE:-

• The vehicle used for transfers is not at disposal.
• It is mandatory to carry photo ID card while you are on tour.
• Cost Exclusion.
• Cost of lunches.
• Additional / personal use of vehicle.
• Any extra excursions or sightseeing apart from the above specified itinerary.
• Camera fees, guide charges
• Any incidental and other expenses which are not specified in the inclusions.
• Taxes as applicable.
• Early check-in or late check-out is subject to availability and may be chargeable by the hotel
• In case of non availability of hotels, similar category of hotels will be provided.
• No refund in case of natural calamity like-weather, road conditions, the physical ability of the participants etc.

Please Note: At the time of check out we don’t accept any cheques, any type of credit card or debit card (the final payment will made by cash or demand draft)

Law & Jurisdiction For all complaints, suits, clyesh or disputes of whatsoever nature relating to any products including tours by the Agency and third party products and tours, the courts and tribunals in Manali, India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI / Govt. of India Upon signing the booking form, the above-mentioned terms & conditions shall be binding on both the Agency and the Client and shall become the only basis of relations between the parties and all previous communication in whatsoever form or mode whether oral or otherwise, with respect to any terms & conditions of the tour and services shall stand cancelled / revoked / terminated.

Returns Policy

ITINERARY CHANGES For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.

TRANSFER FROM ONE TOUR TO ANOTHER A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tour; thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.

BOOKING & PAYMENT CONDITIONS
For booking confirmation, need to pay 50% amount in agency account by Cheque / Cash / Net banking in our agency account. Remaining amount should be paid at the time of check in at hotel.

PREPONE AND POSTPONE For postpone / pre-pone of tour packages are to be communicated in written and need to be inform us at least 7 days prior of tour date. INR 3000/- will be charged extra for prep-one/postpone.

AMENDMENTS / CANCELLATIONS If the Client is willing to amend or cancel his / her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Agency is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non-refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-

• 30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
• 30 days to 15 days prior to departure of the tour 50% of total tour cost.
• 14 days to 07 days prior to departure of the tour 75% of total tour cost.
• 07 days to 01 days prior to departure of the tour 100% of total tour cost.
• There will be no refund for NO SHOWS

Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Agency is liable to recover cancellation charges as indicated in the above-mentioned table. The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Agency. If the Client has booked any other services such as air / train tickets or any third party product, then the Agency is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.